Zeeshan Alam Azmi

Managed end-to-end email support operations for Hawaiian Airlines, specializing in reservations, post-ticketing services, and complex disruption cases. Processed bookings, cancellations, refunds, and schedule changes while ensuring compliance with airline policies and SLA requirements. Resolved Hawaiian Miles loyalty program inquiries and coordinated escalations with internal departments. Utilized Amadeus GDS and Salesforce CRM for efficient PNR management, documentation, and audit compliance. Maintained high-quality standards and productivity KPIs in a high-volume environment, ensuring regulatory adherence and minimizing service failures.

Process Associate | Compliance Associate IGT Solutions Pvt. Ltd., Gurgaon, India | Mar 2022 – Jan 2025 Led airline operations for Expedia accounts, managing PNR servicing, schedule changes, reissues, refunds, and disruption cases across multiple brands. Delivered multilingual support and floor assistance to enhance team performance. Conducted compliance audits under the MIDAS Springfield Project, driving SOP improvements and reducing non-compliance through targeted training. Combined operational expertise with regulatory oversight to consistently improve SLA adherence and operational efficiency.