Yuvraj Singh Tomar

Handled real-time customer interactions via chat at Teleperformance, assisting users with order, payment, and delivery-related queries while ensuring quick and accurate resolution. Maintained service quality by meeting key performance metrics such as response time and customer satisfaction. Conducted Data Integrity Process (DIP) checks and used internal tools like the Agent Knowledge Base (AKB) to provide reliable solutions. Managed multiple conversations simultaneously, escalated complex issues when necessary, and focused on delivering a smooth and positive customer experience.