YT
Yuvraj Singh Tomar
ID: CCE086151
Yuvraj Singh Tomar
ID: CCE086151
YT
Yuvraj Singh Tomar
ID: CCE086151

About Yuvraj Singh Tomar
Curious marketer and strong communicator with experience in customer interaction and problem solving. Currently pursuing an MBA in Marketing and interested in sales, brand strategy, and creative campaign writing.
Employment History
2025
TG
Teleperformance Global Business Pvt. Ltd.
12th Mar 2025 to 10th Jan 2026
Customer agent
12th Mar 2025 to 10th Jan 2026
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Handled real-time customer interactions via chat at Teleperformance, assisting users with order, payment, and delivery-related queries while ensuring quick and accurate resolution. Maintained service quality by meeting key performance metrics such as response time and customer satisfaction. Conducted Data Integrity Process (DIP) checks and used internal tools like the Agent Knowledge Base (AKB) to provide reliable solutions. Managed multiple conversations simultaneously, escalated complex issues when necessary, and focused on delivering a smooth and positive customer experience.
Skills
- Citrix
- Zendesk
- Salesforce
Education
2027
MBA in Marketing
Symbiosis centre for distance learning
16th Mar 2025 to 1st Apr 2027
Lingo
English
Verbal
4/5
Written
5/5
