Yasmin Khan
ID: CCE824737
Yasmin Khan
ID: CCE824737
- Customer service, Accenture Solutions Pvt Ltd
- Maharashtra, India
Yasmin Khan
ID: CCE824737
- Customer service, Accenture Solutions Pvt Ltd
About Yasmin Khan
With extensive experience in managing escalated customer concerns, I specialize in delivering effective resolutions that uphold high standards of customer satisfaction. My role centers on handling complex and sensitive cases, employing advanced problem-solving skills, clear communication, and seamless collaboration with internal teams. Committed to turning challenges into positive outcomes, I ensure each customer interaction is addressed thoughtfully and efficiently.
Employment History
Accenture Solutions Pvt LtdInvite company
28th Dec 2023 to 7th Jan 2026
Customer service
28th Dec 2023 to 7th Jan 2026
Salary Package
Salary Hidden
Roles & Responsibility
Manage and resolve escalated customer complaints with professionalism and empathy, ensuring issues unaddressed at first-level support are thoroughly investigated and effectively resolved. Collaborate cross-functionally with operations, billing, and technical teams to ensure timely solutions within established SLA timelines. Maintain detailed documentation of all escalations and outcomes, provide consistent follow-ups to customers, and adhere to company policies and quality standards. Focus on customer retention and service recovery to enhance overall satisfaction and loyalty.
Skills
- HR & Administrative Support
- Customer rapport
- Team Handling Operations Management Data Management Process Coordination Client Support MIS Reporting
Verification Pending
ConcentrixInvite company
1st Apr 2023 to 19th Dec 2023
Sr Customer Service Representative
1st Apr 2023 to 19th Dec 2023
Salary Package
Salary Hidden
Skills
- HR & Administrative Support
- Customer rapport
- Team Handling Operations Management Data Management Process Coordination Client Support MIS Reporting
Verification Pending
