Yash Varshney

Met performance metrics consistently. Conducted risk analyses to manage the organisational risk profile from reliable control systems and monitor legal issues. Received Quality Champ award. Led multiple process improvement initiatives to enhance operational efficiency and quality. Served as the primary owner for multiple process improvement and operational initiatives. Identified abusive or non-compliant content on Product Detail Pages (PDPs) to ensure customer trust and policy compliance. Improved customer experience by removing abusive or misleading product content from marketplace listings

Handled complex escalations and investigated high-priority cases in accordance with Amazon policies and SOPs. Identified process gaps and contributed to SOP improvements to enhance investigation accuracy and operational efficiency. Collaborated with stakeholders and investigators to resolve workflow challenges and improve process alignment. Conducted root cause analysis on recurring issues and recommended corrective actions to reduce defects and escalations. Worked on special projects focused on quality improvement, operational excellence, and process optimization. Recognized for strong ownership, problem-solving skills, and maintaining high quality standards in investigations.

• Investigated seller complaints related to Intellectual Property (IP) • violations across Amazon marketplace. • Reviewed infringement cases, analyzed evidence, and took appropriate • enforcement actions against abusive or non-compliant sellers. • Handled seller appeals related to IP violation actions and ensured • resolutions aligned with Amazon policies and SOPs. • Developed knowledge-sharing resources and scenario-based guidance • to help investigators resolve complex cases more efficiently. • Worked on special projects focused on process improvement, quality • enhancement, and defect reduction. • Recognized for maintaining high quality standards and received • appreciation from supervisors and peers for performance and ownership