Vivek Sharma

Experienced Business Analyst with over 16 years in the BPO industry, currently with TCS. Skilled in collaborating with US and UK banking clients to optimize lending operations, account management, and process transformation. Proven track record in driving automation initiatives to enhance efficiency and accuracy. Adept at analyzing business requirements, identifying improvement opportunities, and delivering impactful solutions aligned with organizational goals. Strong communicator with expertise in cross-functional coordination to support seamless project execution and client satisfaction.

Operations Manager responsible for leading multiple client processes within a major US banking environment. Serve as a key client-facing liaison, driving process improvements through Lean Six Sigma methodologies to enhance operational efficiency, reduce costs, and improve service quality. Oversee cross-functional teams to ensure timely delivery of projects, monitor performance metrics, and implement strategic initiatives. Foster strong client relationships, identify opportunities for continuous improvement, and ensure compliance with regulatory standards. Demonstrated ability to manage complex operations and deliver measurable business outcomes.