I am an IT Infrastructure & Service Management professional with over 2.5 years of experience in IT operations and end-user support. My expertise includes Active Directory, WSUS patching, VMware, WorkspaceOne, and ITIL processes. I have worked extensively on incident management, patching, and infrastructure monitoring using tools like ServiceNow and Splunk. I hold certifications in CEH, CompTIA Security+, and Network+, which strengthen my understanding of cybersecurity and IT compliance. I am passionate about delivering reliable IT solutions and ensuring smooth operations in enterprise environments, and I am excited about the opportunity to contribute to Infosys’s global IT infrastructure team.
