Vishal Kumar Singh

Set up and install Mac, Windows, and Linux systems on company devices. ● Handled the full setup of computers, accessories, and network equipment for new employees. ● Solved user problems using internal ticketing systems and kept to service level agreements to reduce system downtime. ● Managed Microsoft 365 environments, including setting up Outlook and managing user accounts. ● Fixed hardware and software issues on various devices. ● Solved complex network problems, such as issues with LAN, Wi-Fi, and VPN. ● Installed and set up important software like Antivirus, Slack, VS Code, etc. ● Worked on virtualization with Proxmox, VirtualBox, and Clonezilla. ● Worked on Active Directory managed group policies and user accounts. ● Worked on Firewall (Sophos and Fortinet).