Vipin Sharma

Managed AI collection campaigns (IVR, voice bot, SMS, WhatsApp) for BFSI clients Analyzed call outcomes & verification data (RPC, PTP, Unverified) Conducted RCA on escalations and data discrepancies Validated customer authentication before workflow triggers Audited call logs to ensure execution accuracy Collaborated with client & tech teams to fix data/logic issues Improved accuracy by correcting partial vs verified leads Generated daily operational performance reports

Founded and led a tech startup delivering software and mobile application solutions Managed end-to-end product development from client requirement to deployment Led cross-functional teams and ensured timely project delivery Handled client communication, operations, and project execution