Vipin Kumar

Directing overall warehouse activities for the Patiala cluster, ensuring strict compliance with 100% food safety and cold chain protocols. Successfully achieved and maintained 99.9% inventory tracking accuracy through advanced auditing and strict implementation of the FEFO method. Managed complete end-to-end dispatch operations, ensuring precise order verification, accurate outbound documentation (invoices/challans), and seamless logistics tracking. Streamlined loading processes and vehicle tracking, significantly reducing vehicle Turnaround Time (TAT) and optimizing fleet movement. Expertly operated forklift machinery for heavy loading, unloading, and safe, efficient cargo movement across the facility.

Supervised daily procurement operations, eliminated product expiry losses via disciplined stock rotation, and enhanced store inventory accuracy to 99.9%. Oversaw store layouts, managed supplier communication, and minimized operational overhead costs through accurate stock auditing.

Managed, motivated, and coordinated a floor team of 20+ labourers, maintaining consistent productivity metrics and zero-accident safety compliance. Generated detailed daily operational work logs, sales documentation, and comprehensive reports for executive management reviews. Managed high-stakes corporate client relationships and successfully interfaced with government project representatives.

Managed incoming client queries and inbound communications, providing high-quality problem resolution under tight SLAs. Analyse call issues to generate performance reports, enhancing customer satisfaction metrics.

Managed high-volume daily retail billing and complex POS terminal systems with 100% accuracy in cash and electronic ledger handling. Supervised FMCG procurement cycles and redesigned shelf stocking strategies to optimize retail floor visibility and item rotation.

Structured and delivered instructional modules covering MS Office Suite applications, basic internet applications, and fundamental computer system operations. Developed strong communication and presentation skills through classroom management.