Vipin Kumar

Results-driven customer service and technical support professional with 2+ years of front-line experience at iEnergizer managing banking fraud resolution, authentication escalations, and end-to-end hardware/software troubleshooting. Consistently handles 80+ inbound interactions daily across complex, high-stakes environments while maintaining accuracy, regulatory compliance, and above-average customer satisfaction. Combines strong technical diagnostic skills with a customer-first mindset to deliver structured, empathetic resolutions at scale.