Vineet Dabral

This is Vineet Dabral and looking for a job change in non Voice profile or Service Desk L2 Profile or in P&C process. Supported the Service Desk L2 Profile through chat support only. Working with EXL - Working in EXL with 1.5 years in an Insurance Process as a Claims Processor team member Property & Casualty [P &C] Process - Handling the claim activities like car insurance, auto insurance etc. Working in different applications like CAB, ACCURINT, CARFAX for taking out various reports like fire accident, auto accident reports etc. Service Management- 11 years Domain - Service Desk L2 Profile Chat L2 Support + Excel Reporting Looking for job in Service Desk Domain Supported the users through chat and email support. Had an experience in email support, chat , ACCESS MANAGEMENT, ITSM, INCIDENT MANAGEMENT, SERVICE DESK MANAGEMENT- Only in chat and email process. Worked in Backup and Recovery management for 1 1/2 year. Worked with IBM +KYNDRYL  dabralvineet80@gmail.com Email and Chat process- 5 years Access Management- 3 years IMAC, INCIDENT MANAGEMENT- 2 Years Backup and Recovery management- 1 1/2 years Ticketing tools- Maximo, SERVICENOW Experience- 12 years and 2 Months  Notice Period- 45 days Expected CTC for Noida Location- Between 5 and 6 LPA Never worked in calling profile due to stammering problem as I had never worked in calling profile. Preferred Location- Noida