VY
Vinay yadav
ID: CCE056825
Vinay yadav
ID: CCE056825
About Vinay yadav
Dynamic operations representative at Concentrix Daksh Services, known for delivering exceptional customer support and effective issue resolution. Committed to enhancing customer satisfaction through timely complaint handling and consistently exceeding performance targets. Skilled in sales reporting and maintaining professional client relationships, ensuring both financial accountability and operational efficiency. Dedicated to fostering positive interactions and supporting organizational goals through reliable and efficient service.

Employment History
2023
CD
Concentrix daksh services India private limited
1st Jun 2023 to 1st Nov 2023
Associate
1st Jun 2023 to 1st Nov 2023
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Salary Hidden
Roles & Responsibility
Communicated through chats with clients and phone customers to solve their queries regarding delivered items. Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business. Increased customer satisfaction by addressing and resolving complaints in a timely manner through chat. Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Skills
- Accounting & Bookkeeping
- Basic & Tally
2021
MA
Mittal Agencies
1st Dec 2021 to 1st Jun 2023
Associate
1st Dec 2021 to 1st Jun 2023
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Salary Hidden
Roles & Responsibility
The Payment Collection Executive is responsible for managing and facilitating timely payment collections by liaising with government officials and clients through the GeM portal. Key duties include following up on outstanding payments via phone, email, and written correspondence, resolving payment discrepancies, and establishing payment plans. The role involves maintaining accurate transaction records and supporting the preparation of presentations, reports, and documentation to ensure financial accountability and professionalism within the department. Additionally, the executive processes expense reports efficiently to support departmental financial management.

Education
2024
Bachelor of Commerce
(Highest)University of Delhi
20th Dec 2020 to 10th Jun 2024