
Vinay Kesharwani
ID: CCE732486
Vinay Kesharwani
ID: CCE732486
- Uttar Pradesh, India

Vinay Kesharwani
ID: CCE732486

About Vinay Kesharwani
Technical Support Engineer with foundational expertise in networking, machine learning, and web development. Proven ability to troubleshoot and maintain IT systems, optimize legacy code, and enhance system stability. Skilled in hardware support, software configuration, and network administration, with a track record of reducing failure rates and improving performance. Committed to continuous learning and applying emerging technologies to improve IT operations and project outcomes.
Employment History

Travozet Industries Pvt LtdInvite company
1st Dec 2024 to Present
Technical support engineer
1st Dec 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Provide desktop, laptop, and hardware troubleshooting. Install, configure, and maintain operating systems (Windows/Mac). Manage and support office networks (LAN/Wi-Fi). Install and configure software, applications, and updates. Handle email configuration (Outlook/Gmail). Maintain IT asset inventory (laptops, printers, systems). Manage antivirus installation and updates. Perform routine system checks and maintenance. Provide remote support to users. Resolve technical issues within defined service level agreements (SLAs). Coordinate with Employee for hardware and software issues. Support backup and data recovery processes. Create user accounts and manage access. Maintain documentation of issues and resolutions. Ensure security policies and IT compliance.
Skills
- Technical Support
Verification Pending

KochartechInvite company
1st Feb 2023 to 1st Nov 2024
Technical support engineer
1st Feb 2023 to 1st Nov 2024
Salary Package
Salary Hidden
Roles & Responsibility
Provide L1 technical support for desktops, laptops, and IT peripherals. Troubleshoot hardware, software, and network issues. Install, configure, and maintain operating systems and applications. Perform system upgrades, patches, and antivirus updates. Manage user accounts, permissions, and access. Handle LAN, Wi-Fi, VPN, and basic network troubleshooting. Support printers, scanners, and VoIP phones. Attend user queries on-site and remotely within SLA. Maintain IT asset inventory and software licenses. Log support tickets and update status regularly. Prepare reports on issues resolved and pending tasks.
Verification Pending

KNOCIAL INDIA LIMITEDInvite company
1st Aug 2022 to 1st Feb 2023
Graduate software engineer
1st Aug 2022 to 1st Feb 2023
Salary Package
Salary Hidden
Roles & Responsibility
Underwent a 6 months training program and worked on platform migration project. Overhauled the obsolete legacy source code of two production applications, resulting in increased usability and reduced run time performance by 50%. Reduced failure rate of a smart streetlight micro-controller system by 90%.
Verification Pending
Education
Masters of Computer Applications
Lovely Professional University
11th Feb 2024 to 11th Dec 2025 (Expected)
Certifications

O level
From : NIELIT
11th Aug 2019 to 11th Dec 2020
Expertise
IT compliance
5/5
Web Development
5/5
software configuration
5/5
Network Administration
5/5
Troubleshooting
5/5
backup and data recovery
5/5
system stability enhancement
5/5
hardware troubleshooting
5/5
Networking
5/5
network management
5/5
remote support
5/5
email configuration
5/5
operating systems installation
4/5
user account management
4/5
technical issue resolution
4/5
antivirus management
4/5
IT asset management
4/5
Software Installation
4/5
legacy code optimization
4/5
IT systems maintenance
4/5
Hardware Support
4/5
Machine Learning
2/5
Lingo
English Intermediate
Verbal
3/5
Written
4/5
Hindi Intermediate
Verbal
5/5
Written
5/5
