Vinay Kesharwani

Provide desktop, laptop, and hardware troubleshooting. Install, configure, and maintain operating systems (Windows/Mac). Manage and support office networks (LAN/Wi-Fi). Install and configure software, applications, and updates. Handle email configuration (Outlook/Gmail). Maintain IT asset inventory (laptops, printers, systems). Manage antivirus installation and updates. Perform routine system checks and maintenance. Provide remote support to users. Resolve technical issues within defined service level agreements (SLAs). Coordinate with Employee for hardware and software issues. Support backup and data recovery processes. Create user accounts and manage access. Maintain documentation of issues and resolutions. Ensure security policies and IT compliance.

Provide L1 technical support for desktops, laptops, and IT peripherals. Troubleshoot hardware, software, and network issues. Install, configure, and maintain operating systems and applications. Perform system upgrades, patches, and antivirus updates. Manage user accounts, permissions, and access. Handle LAN, Wi-Fi, VPN, and basic network troubleshooting. Support printers, scanners, and VoIP phones. Attend user queries on-site and remotely within SLA. Maintain IT asset inventory and software licenses. Log support tickets and update status regularly. Prepare reports on issues resolved and pending tasks.

Underwent a 6 months training program and worked on platform migration project. Overhauled the obsolete legacy source code of two production applications, resulting in increased usability and reduced run time performance by 50%. Reduced failure rate of a smart streetlight micro-controller system by 90%.