Vinay Bhaskar

Roles & Responsibility

Delivered exceptional customer service by resolving an average of 50+ inquiries daily, enhancing customer satisfaction scores by 15% through effective communication and problem-solving techniques. Utilized CRM software to track and manage customer interactions, resulting in a 20% improvement in response time and streamlined support processes. Coordinated with cross-functional teams to address and resolve complex customer issues, achieving a 95% issue resolution rate within the first contact.