Vimanyu Chhabra

Maintained comprehensive records of customer interactions, transactions, comments, and complaints to improve service quality. Trained and mentored junior customer service representatives to enhance team performance and customer satisfaction. Led a team of customer service representatives to enhance service delivery and improve customer satisfaction metrics.

Provided proactive and efficient support to business clients, addressing inquiries, and resolving issues related to ticketing, accommodations, and travel itineraries. Handled issues or disruptions during travel, including missed flights, cancellations, or rebooking requirements. Worked closely with airlines, hotels, and other service providers to resolve customer issues in a timely manner.

Analyzed customer service data to identify and address customer service issues, resulting in an improved customer experience. Developed customer service scripts to ensure consistent customer service across all customer service channels. Ensured that all customer queries were handled quickly and Professionally