Vikash Kumar

Roles & Responsibility

Manage dealer relationships and service operations within the Warranty Parts Management department. Oversee inventory control, ensuring accurate tracking and allocation of spare parts across regions. Coordinate with service teams to optimize parts availability and streamline warranty claim processes, enhancing operational efficiency. Analyze regional spare parts usage to identify trends and improve stock management. Facilitate communication between dealers, service centers, and internal departments to ensure timely resolution of warranty-related issues. Support continuous improvement initiatives to elevate customer satisfaction and service quality.