VS
Vikas Sushanth
ID: CCE967905
Vikas Sushanth
ID: CCE967905
- Senior associate advisor, Concentrix Daksh Pvt Ltd
VS
Vikas Sushanth
ID: CCE967905
- Senior associate advisor, Concentrix Daksh Pvt Ltd
About Vikas Sushanth
Customer Service Specialist with 2.5+ years supporting US clients in insurance, telecom, and e‑commerce at Concentrix, Accenture, and Alorica. Expert in claims resolution, billing/escalations, upselling, and CRM tools. Handled 50+ queries/day with 95%+ CSAT. Fluent in 6 languages. Seeking global Customer Experience/Tech Support roles.
Employment History
2025
CD
Concentrix Daksh Pvt Ltd
4th Sep 2025 to 3rd Mar 2026
Senior associate advisor
4th Sep 2025 to 3rd Mar 2026
See MoreSalary Package
Salary Hidden
Skills
- humorous and hard working with high level
- KEY RESPONSIBILITIES ● Work effectively in a
2025
Senior customer executive
1st Feb 2025 to 1st Sep 2025
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Managed billing, new connections, device‑purchase queries for US telecom customers. Pitched upsells on plans/accessories, contributed to team revenue targets. De‑escalated priority calls, reduced repeats with clear case notes. 98% quality score in monthly audits.
2024
Customer service
1st Feb 2024 to 1st Feb 2025
See MoreRoles & Responsibility
Handled Amazon queries: refunds, replacements, login, gift‑card issues. Guided users through app/order troubleshooting, improved FCR. Processed refunds/replacements per policy while keeping low AHT.
Education
2023
Bachelor’s Degree
Lowry Adventist College
4th Oct 2020 to 4th Oct 2023
Expertise
Customer Support & Escalations
5/5
Claims & Insurance Assistance
5/5
Billing & Payments
5/5
Upselling & Retention
5/5
Appointment Scheduling
5/5
Pharmacy Coordination
5/5
CRM: Salesforce
0/5
Zendesk
0/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
4/5
Written
3/5
Kannada
Verbal
5/5
Written
3/5
Malayalam
Verbal
3/5
Written
1/5
Telugu
Verbal
4/5
Written
1/5
Urdu
Verbal
4/5
Written
1/5
