Vidya Sagar Babu

Responsible for Service Delivery Management for overseas clients in telecommunication industry. Developed a deep understanding of projects to gain insights into the scope of service delivery and potential obstacles. Taking ownership & anticipating critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders. Using tools such as Salesforce & Service Now to track and document key milestones. Providing regular status updates and hosting weekly meetings to discuss progress and upcoming critical milestones with clients. Collaborated with 15 cross-functional teams to drive successful completion of complex projects within deadlines.

Served as customer service team lead, enforcing company policies, answering co-workers ' questions and training new staff. Integrated process improvements to optimize overall workflow and efficiency Conducted regular staff surveys to understand employee views of processes and operations , actioning feedback appropriately Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets Completed audits and risk assessments to achieve regulatory compliance. Mentored and coached junior team members, providing guidance and support for their professional development.