Vidya Sagar Babu
ID: CCE275586
Vidya Sagar Babu
ID: CCE275586
- Punjab, India
Social Accounts
Vidya Sagar Babu
ID: CCE275586
Employment History
Tech Mahindra LimitedInvite company
1st Jun 2022 to 24th Aug 2025
Senior associate
1st Jun 2022 to 24th Aug 2025
Salary Package
Salary Hidden
Roles & Responsibility
Responsible for Service Delivery Management for overseas clients in telecommunication industry. Developed a deep understanding of projects to gain insights into the scope of service delivery and potential obstacles. Taking ownership & anticipating critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders. Using tools such as Salesforce & Service Now to track and document key milestones. Providing regular status updates and hosting weekly meetings to discuss progress and upcoming critical milestones with clients. Collaborated with 15 cross-functional teams to drive successful completion of complex projects within deadlines.
Skills
- • Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
TeleperformanceInvite company
1st Jul 2019 to 30th Apr 2022
Team lead
1st Jul 2019 to 30th Apr 2022
Salary Package
Salary Hidden
Roles & Responsibility
Served as customer service team lead, enforcing company policies, answering co-workers ' questions and training new staff. Integrated process improvements to optimize overall workflow and efficiency Conducted regular staff surveys to understand employee views of processes and operations , actioning feedback appropriately Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets Completed audits and risk assessments to achieve regulatory compliance. Mentored and coached junior team members, providing guidance and support for their professional development.
Skills
- Team Leadership
- • Strong problem-solving skills and ability to troubleshoot application issues efficiently.
Verification Pending
