Vidhi Gupta

As a Chat Support Agent handling banking and payment-related concerns, I am responsible for assisting customers with queries related to their Klarna accounts, money management, and purchases. My role involves providing real-time support through chat. I handle a wide range of responsibilities including resolving payment and transaction queries, assisting with refunds, explaining billing statements, and guiding customers through Klarna’s “buy now, pay later” services. Additionally, I investigate and escalate complex issues, ensure compliance with financial regulations and data privacy standards, and maintain detailed records of customer interactions using CRM tools. I focus on delivering a high level of customer satisfaction by communicating.

As a Chat Support Associate in the TP (Teleperformance) Yodel process, I am responsible for providing real-time assistance to customers regarding their parcel deliveries and logistics-related concerns. My role involves handling customer queries through chat, ensuring prompt and accurate resolution of issues. Key responsibilities include assisting customers with shipment tracking, delivery status updates, and resolving issues such as delayed, lost, or damaged parcels. I also coordinate with internal teams and courier partners to investigate and resolve complex cases efficiently.