Vibekananda Sethi
ID: CCE551068
Vibekananda Sethi
ID: CCE551068
- India
Vibekananda Sethi
ID: CCE551068
Employment History
Digicare Health Solutions Pvt. Ltd.Invite company
15th Jul 2024 to 1st Jan 2025
Senior Business Manager & Customer Support
15th Jul 2024 to 1st Jan 2025
Salary Package
Salary Hidden
Roles & Responsibility
Develop and deliver training programs to medical professional and staffs on the use of EMR software. Conducted product demos and training for prospective clients and closed deals successfully. Trained over 100 doctors on EMR (Hospital & Clinics) platforms, ensuring effective adoption and professional use. Overseeing sales pipeline management and customer support & server error. Ensured adherence to Service Level Agreements (SLAs) by delivering timely, high-quality support and solutions. Resolved EMR module issues while managing accounts to enhance customer satisfaction . Manage daily team operations and resolve technical issues. Providing strategic insights to improve customer service and retention.
Skills
- EMR Training
- Healthcare Management
- HIMS
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- Technical and Customer Support
- team handling
- Retraining
- SaaS Training
- Sysytem Support
- Client Success
- EMR Support
- HIMS Support
Verification Pending
Healthplix Technology priavte limitedInvite company
1st Mar 2021 to 10th Jul 2024
Senior business manager
1st Mar 2021 to 10th Jul 2024
Salary Package
Salary Hidden
Roles & Responsibility
Trained over 1,500 specialist doctors & conducted 3,000 above demos to expand EMR software adoption. Managed customer queries, resolved concerns, and built strong relationships with new and existing clients. Led and mentored a team of six people, providing guidance and training to improve performance. Developed and maintained relationships with prospective and existing clients. Achieved 2x revenue growth against company expectations by adding & engaging doctors . Identify and escalate bugs or major issues to the development or engineering team. Managed customer queries, resolved concerns, and ensured seamless support. Resolved user issues like login, data errors, and crashes while logging tickets in the CRM.
Skills
- Analysis of business problems/needs
- Client Follow-up
- Cross-functional Team Leadership
- Customer Support
- EMR Training
- Feedback Management
- Healthcare Management
- SaaS
- KEY RESPONSIBILITIES ● Work effectively in a team environment with a pleasant, professional, and courteous demeanor. ● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). ● Provide support via email, chat, and outbound & inbound callsto both internal and external customers. ● Assist patients, and healthcare providers with prescription-related queries and issue resolution. ● Address customer queries, resolve complaints, and ensure customer satisfaction. ● Maintain accurate patient records and ensure data privacy standards are met. ● Handle escalations and complex prescription cases professionally and efficiently. ● Conduct problem-cause analysis to identify and resolve customer issues efficiently.
- System Support
- Server error support
- Product Support
Verification Pending
Chandan Dash & Associates Pvt. Ltd.Invite company
1st Jan 2020 to 1st Feb 2021
Junior manager
1st Jan 2020 to 1st Feb 2021
Salary Package
Salary Hidden
Roles & Responsibility
Provided exceptional customer service and maintained strong client relationships. Assisted in operations, including coordinating client requests and ensuring quality service delivery. Recommended service improvements and identified new business opportunities. Ensured adherence to transportation and logistics standards.
Skills
- Provided exceptional customer service and maintained strong client relationships
- Assisted in operations including coordinating client requests and ensuring quality service delivery
- Recommended service improvements and identified new business opportunities
- Ensured adherence to transportation and logistics standards
Verification Pending
