Vibekananda Sethi
ID: CCE551068
Vibekananda Sethi
ID: CCE551068
Vibekananda Sethi
ID: CCE551068
About Vibekananda Sethi
Dynamic Customer Support and Business Development Manager professional with five years’ experience in SaaS sales, key account management, customer support, client relations and CRM optimization; established record of leading cross functional teams, revenue growth, and improving customer satisfaction. Proven ability to lead cross functional teams, drive performance, and deliver high impact solutions that exceed targets.
Employment History
2024
DH
Digicare Health Solutions Pvt. Ltd.
15th Jul 2024 to 1st Jan 2025
Senior Business Manager & Customer Support
15th Jul 2024 to 1st Jan 2025
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Salary Hidden
Roles & Responsibility
Develop and deliver training programs to medical professional and staffs on the use of EMR software.
Conducted product demos and training for prospective clients and closed deals successfully.
Trained over 100 doctors on EMR (Hospital & Clinics) platforms, ensuring effective adoption and professional use.
Overseeing sales pipeline management and customer support & server error.
Ensured adherence to Service Level Agreements (SLAs) by delivering timely, high-quality support and solutions.
Resolved EMR module issues while managing accounts to enhance customer satisfaction .
Manage daily team operations and resolve technical issues.
Providing strategic insights to improve customer service and retention.
Skills
- EMR Training
- Healthcare Management
- HIMS
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
- Technical and Customer Support
- team handling
- Retraining
- SaaS Training
- Sysytem Support
- Client Success
- EMR Support
- HIMS Support
2021
HT
Healthplix Technology priavte limited
1st Mar 2021 to 10th Jul 2024
Senior business manager
1st Mar 2021 to 10th Jul 2024
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Salary Hidden
Roles & Responsibility
Trained over 1,500 specialist doctors & conducted 3,000 above demos to expand EMR software adoption.
Managed customer queries, resolved concerns, and built strong relationships with new and existing clients.
Led and mentored a team of six people, providing guidance and training to improve performance.
Developed and maintained relationships with prospective and existing clients.
Achieved 2x revenue growth against company expectations by adding & engaging doctors .
Identify and escalate bugs or major issues to the development or engineering team.
Managed customer queries, resolved concerns, and ensured seamless support.
Resolved user issues like login, data errors, and crashes while logging tickets in the CRM.
Skills
- Analysis of business problems/needs
- Client Follow-up
- Cross-functional Team Leadership
- Customer Support
- EMR Training
- Feedback Management
- Healthcare Management
- SaaS
- KEY RESPONSIBILITIES ● Work effectively in a team environment with a pleasant, professional, and courteous demeanor. ● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). ● Provide support
- System Support
- Server error support
- Product Support
2020
CD
Chandan Dash & Associates Pvt. Ltd.
1st Jan 2020 to 1st Feb 2021
Junior manager
1st Jan 2020 to 1st Feb 2021
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Salary Hidden
Roles & Responsibility
Provided exceptional customer service and maintained strong client relationships.
Assisted in operations, including coordinating client requests and ensuring quality service delivery.
Recommended service improvements and identified new business opportunities.
Ensured adherence to transportation and logistics standards.
Skills
- Provided exceptional customer service and maintained strong client relationships
- Assisted in operations including coordinating client requests and ensuring quality service delivery
- Recommended service improvements and identified new business opportunities
- Ensured adherence to transportation and logistics standards
Education
2020
MBA in Marketing and logistics supply chain management
(Highest)Biju Patnaik University of Technology
5th May 2018 to 5th Mar 2020
2018
COMPUTER SCIENCE
Utkal University
22nd Apr 2015 to 22nd May 2018
2015
12th science
BCCST
1st Apr 2013 to 8th Apr 2015
Expertise
EMR Training
5/5
Customer Support
5/5
SaaS Training
5/5
System Support
5/5
Retraining Clients
5/5
CRM software
5/5
Key Client Relationships
5/5
• Key Account Management & Customer Retention
5/5
Software training
5/5
System Troubleshooting
5/5
Technical and Customer Support
4/5
Cross-functional Team Leadership
4/5
Market Needs Analysis
4/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
4/5
Odia
Verbal
5/5
Written
5/5
