Vepari Mohammadsufiyan

AIRLINE) at BOM as PSE. • Assist passenger with self-service check-in kiosk. • Inspect and verify passenger documentation. •Assist passenge as needed through arrival and check in processes including support for passenger with special requirements such as VIP passenger and passenger needing wheelchair assistance. •knowledge about WORLD TRACER SOFTWARE and mishandled baggage.

Passenger Service Executive – Customer Service Department Efficiently assist passengers with self-service check-in kiosks, verify travel documentation, and support arrivals and check-ins, including VIP and special assistance cases. Collaborate closely with security, cabin crew, pilots, and maintenance teams to ensure seamless airport operations. Address passenger inquiries, resolve issues like lost or delayed baggage promptly, and deliver exceptional customer service to enhance overall satisfaction. Experience working at Sardar Vallabhbhai Patel International Airport (AMD), King Abdulaziz International Airport (JED), and Prince Mohammad Bin Abdulaziz Airport (MED). Skilled in problem-solving, communication, and passenger support within high-pressure airport environments.