Vasudev Mahendra
ID: CCE489236
Vasudev Mahendra
ID: CCE489236
- Delhi, India
Vasudev Mahendra
ID: CCE489236

Employment History
ConcentrixInvite company
1st Oct 2024 to Present
Customer experience group
1st Oct 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Assist guests by efficiently resolving allotment rejections, managing complaints during their stay, and handling booking cancellations in accordance with Agoda processes. Ensure exceptional customer service, timely communication, and effective problem-solving to enhance guest satisfaction and maintain company standards. Collaborate with internal teams to address and prevent recurring issues, contributing to seamless booking experiences and sustained customer loyalty.
Verification Pending
IGT solutions pvt ltdInvite company
1st Sep 2022 to 31st Aug 2024
Baggage desk agent
1st Sep 2022 to 31st Aug 2024
Salary Package
Salary Hidden
Roles & Responsibility
Provide exceptional customer service by assisting United Airlines passengers in locating their lost or damaged baggage. Handle inquiries related to bag status, damage reports, and loss claims with professionalism and empathy. Manage escalation calls efficiently to expedite issue resolution, ensuring customer satisfaction and timely communication. Collaborate with internal teams to streamline baggage recovery processes and enhance the overall travel experience for customers. Maintain accurate records and follow airline protocols to support seamless baggage handling operations.
Verification Pending
Lenskart Solution Pvt LtdInvite company
1st Aug 2021 to 31st Aug 2022
Fashion consultant
1st Aug 2021 to 31st Aug 2022
Salary Package
Salary Hidden
Roles & Responsibility
Sales Associate responsible for promoting and selling Lenskart products, including eyeglasses, contact lenses, and related accessories. Engage customers by understanding their vision needs, providing product information, and recommending suitable solutions. Ensure exceptional customer service, process sales transactions accurately, and maintain product displays. Collaborate with the team to achieve sales targets and contribute to a positive store environment. Demonstrate product knowledge and stay updated on latest trends to enhance customer satisfaction and drive business growth.
Verification Pending
Education
Bsc PCM
Swami Vivekanand Subharatri University
1st Aug 2014 to 1st May 2018
Expertise
Customer Support
5/5
Customer Handling
5/5
team player
5/5
comunication Skills
4/5
