Varma Hitesh

Manage end-to-end customer interaction workflows, processing over 120+ high-volume Email and Live Chat interactions daily with a 98% satisfaction rate. Utilize advanced MS Excel workflows to log customer inquiries, analyze ticket resolution timelines, and track team performance metrics for 15+ agents. Maintain seamless ticket resolution cycles by categorizing customer issues and optimizing SLA turnaround times by 15%. Streamline real-time chat operations, ensuring professional, timely, and solution-oriented communication to maximize customer satisfaction.

Provided multi-channel customer support services, actively resolving an average of 80+ complex retail and institutional client issues efficiently. Handled customer loan-related queries, end-to-end documentation processing, and dedicated account management support. Ensured complete alignment with statutory company policies, compliance benchmarks, and achieved a 94% customer retention score.

Achieved assigned B2C and B2B sales targets consistently by 110% through identifying high-potential market opportunities and executing deal closures. Built and maintained strong customer relationships, ensuring long-term repeat business and client referrals. Conducted structured field sales activities, directly engaging with prospects to explain premium real estate products and services.

Delivered high-tier technical application support and product training for specialized software solutions to 50+ corporate clients. Managed the complete lifecycle of customer onboarding, end-to-end sales processes, and proactive after-sales technical support.

Supervised day-to-day storefront operations, inventory controls, stock forecasting, and supply chain updates for 1,200+ SKU lines. Resolved walk-in customer queries directly, ensuring exceptional service standards and higher customer loyalty.