Vaishnavi Chawla
ID: CCE606592
Vaishnavi Chawla
ID: CCE606592
Vaishnavi Chawla
ID: CCE606592

About Vaishnavi Chawla
Handled international customer queries via calls, chat, and emails across multiple support channels. Provided end-to-end support for orders, returns, refunds, and account related issues. Ensured high levels of customer satisfaction through empathetic, clear, and professional communication. Consistently achieved key performance metrics including CSAT, AHT, quality, and adherence. Escalated complex issues when required and maintained accurate case documentation in internal systems.
Employment History
Virtual Customer Service Associate
26th May 2025 to 22nd Nov 2025
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Axis Bank limited
5th Oct 2023 to 5th Oct 2024
Assistant manager
5th Oct 2023 to 5th Oct 2024
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Salary Hidden
Roles & Responsibility
I Energizer it services noida
1st Jan 2022 to 1st Oct 2023
Senior Financial Expert
1st Jan 2022 to 1st Oct 2023
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The Leela Ambience Convention Hotel Delhi
1st Feb 2019 to 30th Dec 2021
Guest service associate
1st Feb 2019 to 30th Dec 2021
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ITC Sheraton Hotel
21st Oct 2016 to 31st Jan 2019
Front office executive
21st Oct 2016 to 31st Jan 2019
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Education
Bachelors of Hotel Management
Babu Banarasi Das University
1st Jan 2014 to 1st Feb 2017
