Subject Matter Expert with proven experience in caller support and process management. Skilled in clarifying workflows, ensuring accurate documentation, and guiding teams through transitions. Recognized for empathetic communication, accountability, and the ability to resolve issues efficiently in fast-paced environments.
Employment Description:
Responsible for ensuring the quality and accuracy of project deliverables by reviewing and verifying CRM tickets. Conduct call monitoring and listening sessions to assess customer interactions and adherence to company standards. Collaborate with cross-functional teams to identify areas for improvement and support the implementation of quality assurance processes. Maintain detailed records of findings and provide feedback to enhance overall service quality and customer satisfaction.
