• Dynamic and operations-focused Team Leader with a proven track record of driving performance and efficiency in enterprise telecommunications. Currently managing a high-impact team of six callers at GSPK Consultancy for Vodafone Idea Enterprises, I specialize in leveraging internal data to optimize workflows, streamline daily operations, and resolve complex client queries with precision. I blend an ambitious drive for operational excellence with a grounded, hands-on leadership style, ensuring that my team consistently hits benchmarks while maintaining a seamless, high-quality experience for enterprise partners.
Skills
Conflict Resolution
Data Analysis
Team Leadership
Effective Communication
Empathy
Education
2027
BLS.LLB
KES JP LAW COLLEGE
25th Jun 2023 to 25th Jun 2027
Expertise
communication, problem-solving, time management, adaptability, teamwork, and