Vaibhav Srivastava

Roles & Responsibility

Handles customer inquiries related to account and transaction issues for SBI. Provides timely assistance by understanding customer concerns, troubleshooting problems, and guiding customers through resolution steps. Ensures accurate documentation of interactions and maintains high service quality to enhance customer satisfaction. Collaborates with internal teams to escalate and resolve complex issues efficiently. Demonstrates strong communication skills and a customer-focused approach to support seamless banking experiences.