Highly motivated and results-driven professional with proven expertise in banking operations, KYC/AML compliance, account opening, and customer service. Skilled in process improvement, team leadership, and regulatory adherence, with a track record of reducing operational costs and boosting profitability. Experienced in managing end-to-end operations across procurement, sales, and logistics, while fostering strong client relationships and ensuring service excellence. Proficient in data analysis, MIS reporting, and leveraging MS Excel for operational efficiency.