Urvashi Tyagi

Dedicated Quality Analyst with 2.5+ years of experience in AI Voice Bot Auditing, CATI process quality assurance, call monitoring, compliance evaluation, and process improvement. Skilled in analyzing customer interactions, identifying quality gaps, preparing audit reports, and delivering actionable feedback to improve operational performance. Experienced in handling Axis Bank Credit Card sales process, IndiaMART inbound and outbound calling process, AI voice bot auditing, and customer interaction quality monitoring. Proficient in Excel reporting, QA documentation, data analysis, and AI data auditing with strong communication and problem-solving abilities.