Urvashi Vithal Redkar
ID: CCE889472
Urvashi Vithal Redkar
ID: CCE889472
- Customer care agent, Mswipe technologies Pvt Ltd
- India
Urvashi Vithal Redkar
ID: CCE889472
- Customer care agent, Mswipe technologies Pvt Ltd
Employment History
RBL bank LimitedInvite company
8th Feb 2021 to 28th Feb 2025
Assistant manager
8th Feb 2021 to 28th Feb 2025
Salary Package
Salary Hidden
Roles & Responsibility
Started as Customer Service Associate for Preferred Banking and promoted to Assistant Manager - Escalation Desk. Handled customer queries, complaints, and requests across banking and asset products through email channels, ensuring resolutions within 24 hours. Managed senior management escalations, complaint analysis, MIS reporting, process improvements, regulatory updates, and team performance reviews. Liaised with internal stakeholders, developed governance frameworks, and produced management reports for operational insights and service enhancement.
Skills
- Communication
- Customer Engagement
- Customer Escalation Management
- Excel Pivot
Verification Pending
Mswipe technologies Pvt LtdInvite company
10th May 2019 to 7th Feb 2021
Customer care agent
10th May 2019 to 7th Feb 2021
Salary Package
Salary Hidden
Roles & Responsibility
Worked as Social Media Merchant Advisor, managing customer queries across LinkedIn, Instagram, Facebook, Twitter, YouTube, and Google Business. Handled overdue and live service call tickets, escalated technical cases to reduce pendency, and prepared daily, weekly, and monthly reports. Led the Reactivation Team, monitored call quality, performed audits, and managed outbound team queries. Developed creative social media content to boost engagement, achieving a 92% increase on Twitter. Handled supervisor escalations in real-time, resolved complex customer disputes, and participated in strategic planning activities to enhance operational capacity and customer satisfaction.
Skills
- Customer Service
- Customer Service Management
- Daily Reports
- Microsoft Excel
- Social Media
Verification Pending
