Collections manager, SMFG INDIA CREDIT COMPANY LTD
About Umesh Jagdev
With 15 years of experience in the NBFC sector, I have held diverse roles including Credit Executive and Field Officer, with a strong focus on collections. Over the past five years, I have been leading the collections team as a Collections Manager, successfully transitioning efforts from regular collection to write-off recovery. My expertise lies in driving effective recovery strategies and managing teams to achieve operational excellence in collections.
Oversee the portfolio management of NCL branch, handling a customer base of 4,800 clients. Lead and mentor a collection team of 10-12 officers to drive efficient receivables recovery and achieve collection targets. Implement strategic collection plans, monitor performance metrics, and ensure compliance with company policies to optimize cash flow and minimize delinquencies. Collaborate with cross-functional teams to resolve escalated cases and enhance customer relationships while maintaining high standards of professionalism and accountability.
