Umair Javali

As a Lead Operations Assistant Manager and Team Leader, I specialize in managing floor operations and ensuring seamless login compliance as per client requirements. I handle customer escalations, conduct daily pre- and post-shift huddles, and deliver updates on products and processes. My role includes performing quality audits, scrubbing, and testing validations, while providing timely feedback and coaching. I analyze ACPT parameters to address no-sat responses and drive team performance across customer satisfaction, quality, AHT, and compliance metrics. Additionally, I support floor activities, manage new hires during nesting, and implement BQ improvement plans.