TK
Tushar Kumar
ID: CCE430318
Tushar Kumar
ID: CCE430318
TK
Tushar Kumar
ID: CCE430318
About Tushar Kumar
Customer Support Representative with experience in handling voice-based customer interactions, resolving queries efficiently, and ensuring a positive customer experience. Skilled in communication, problem-solving, and managing customer concerns with patience and professionalism. Seeking an opportunity to contribute to a dynamic organization while continuing to grow and enhance my skills.
Employment History
2025
MP
Mir Pegasus Connects Pvt. Ltd.
23rd Sep 2025 to 15th Jan 2026
Customer support representative
23rd Sep 2025 to 15th Jan 2026
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Salary Hidden
Roles & Responsibility
Provided exceptional inbound customer support by efficiently resolving product-related inquiries and issues. Managed and tracked support tickets, escalating complex problems to technical teams to guarantee prompt solutions. Maintained accurate records of customer interactions within CRM systems, ensuring seamless communication. Delivered professional, empathetic service focused on customer satisfaction and retention. Collaborated effectively with cross-functional teams to enhance service quality and drive continuous improvement.
Skills
- CRM
- Customer-focused Service
- Ticketing
- Problem-solving abilities
Education
2024
Bachelor of Commerce
Patliputra University, Patna
15th Jun 2021 to 11th Jun 2024
