Tushar Karmakar
ID: CCE874181
Tushar Karmakar
ID: CCE874181
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Tushar Karmakar
ID: CCE874181
About Tushar Karmakar
Senior Application Support Engineer with over 6 years of experience specializing in enterprise SaaS production support for US-based clients, primarily on the Oracle B2C Cloud platform. Expertise includes REST API troubleshooting, backend log analysis, SQL/ROQL data validation, and PHP debugging in high-availability environments. Proven ability to resolve critical P1/P2 incidents within SLA in a 24x7 support setting, manage client escalations, and produce thorough RCA documentation. Skilled collaborator with development teams to maintain platform stability and optimize performance.
Employment History
2020
Consultant
28th Jan 2020 to Present
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Roles & Responsibility
Senior Application Support Engineer with 6+ years of experience
in enterprise SaaS production support, primarily supporting
Oracle B2C Cloud platform for US-based clients. Strong expertise
in REST API troubleshooting, backend log analysis, SQL/ROQL
data validation, and PHP code-level debugging within highavailability
production environments. Proven track record of
resolving critical P1/P2 incidents within SLA in a 24x7 support
model, managing client escalations, and delivering
comprehensive RCA documentation. Experienced in
collaborating with cross-functional development teams to ensure
platform stability and performance optimization.
Skills
- D2C
