Trupti Patel
ID: CCE894908
Trupti Patel
ID: CCE894908
- Deputy Manager Regulatory Escalation , IDFC first bank Ltd
Trupti Patel
ID: CCE894908
- Deputy Manager Regulatory Escalation , IDFC first bank Ltd

About Trupti Patel
Customer Service & Regulatory Escalation professional with 12+ years of experience in BFSI and Insurance, specializing in RBI/IRDAI/MD-level escalations, grievance redressal, regulatory compliance, RCA, and senior management reporting. Proven ability to manage high-impact complaints within stipulated TATs, collaborate with cross-functional teams, and drive process improvements to enhance customer experience and regulatory adherence.
Employment History
IDFC first bank Ltd
5th Feb 2024 to Present
Deputy Manager Regulatory Escalation
5th Feb 2024 to Present
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Salary Hidden
Skills
- Banking Regulations)
Idfc first bank
1st Feb 2024 to Present
Deputy manager
1st Feb 2024 to Present
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Salary Hidden
Roles & Responsibility
Skills
- Banking Regulations)
ICICI Lombard General Insurance
1st Jul 2022 to 22nd Jan 2024
Assistant manager
1st Jul 2022 to 22nd Jan 2024
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Salary Hidden
Roles & Responsibility
Skills
- Workplace Experience Design & Strategy
Assistant manager
1st Apr 2019 to 1st Jul 2022
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Vodafone International
1st Mar 2016 to 1st Jun 2016
Senior officer
1st Mar 2016 to 1st Jun 2016
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Indusind Bank
1st Feb 2013 to 1st Nov 2015
Escalation engineer
1st Feb 2013 to 1st Nov 2015
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Education
B.com
Mumbai University
9th Jun 2009 to 1st Jan 2010
H.S.C
Mumbai University
1st Jun 2006 to 1st Jan 2007
S.S.C
I.E.S Secondary School
9th Jun 2004 to 1st Jan 2005
Expertise
Regulatory & Ombudsman Complaints (RBI / IRDAI
0/5
Senior Management & MD Escalation Handling
0/5
Grievance Redressal & Customer Advocacy
0/5
Root Cause Analysis (RCA) & Process Improvement
0/5
Regulatory Reporting & Compliance
0/5
Stakeholder Coordination (PNO
0/5
Internal Ombudsman)
0/5
Customer Retention & Negotiation
0/5
Data Analysis & MIS Reporting
0/5
Quality Assurance & Training Needs Identification
0/5
