Thakur Abhijit Singh

In my role as a Sr. Representative at Concentrix, I was responsible for delivering end-to-end support solutions for HP customers. This involved acting as the first point of contact for customers, ensuring swift issue resolution and high customer satisfaction. I provided technical assistance by diagnosing and resolving software-related issues on HP laptops, PCs, and printers. My approach included offering step-by-step guidance to customers, which helped them understand the troubleshooting process better. Additionally, I managed a high volume of inbound and outbound customer interactions, including phone calls, emails, and chats.

Provided comprehensive support to US employees in understanding and filing their W2 tax documents. Assisted in clarifying reported wages, including gross wages, net income, and federal withholding. Offered detailed guidance on state tax wages to ensure accurate reporting. Served as a consultant for IRS tax filing, facilitating compliance and addressing employee queries related to income tax documentation and obligations.

Responsible for enforcing policies to ensure a high-quality, user-friendly mobile experience for client applications. Mentored and coached team members to independently manage projects, fostering professional growth. Provided ongoing support and guidance to new colleagues to promote a collaborative and healthy team environment. Regularly educated and updated clients on procedural, technological, compliance, and regulatory changes impacting workflow, pricing, technology, and service delivery. Ensured consistent alignment with organizational standards and client expectations.