TS
Thakur Abhijit Singh
ID: CCE827214
Thakur Abhijit Singh
ID: CCE827214
- Technical support sr.representative, Concentrix India
TS
Thakur Abhijit Singh
ID: CCE827214
- Technical support sr.representative, Concentrix India

About Thakur Abhijit Singh
Experienced Technical Support Specialist focused on delivering high-level problem solving and fostering team excellence. Skilled in advanced troubleshooting, SLA management, and creating clear technical documentation. Committed to enhancing the customer experience by streamlining issue resolution and equipping support teams with effective tools and knowledge to handle escalations efficiently.
Employment History
2024
CI
Concentrix India
10th Jun 2024 to 10th Jun 2025
Technical support sr.representative
10th Jun 2024 to 10th Jun 2025
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Salary Hidden
Roles & Responsibility
In my role as a Sr. Representative at Concentrix, I was responsible for delivering end-to-end support solutions for HP customers. This involved acting as the first point of contact for customers, ensuring swift issue resolution and high customer satisfaction.
I provided technical assistance by diagnosing and resolving software-related issues on
HP laptops, PCs, and printers. My approach included offering step-by-step guidance to customers, which helped them understand the troubleshooting process better.
Additionally, I managed a high volume of inbound and outbound customer interactions, including phone calls, emails, and chats.
Skills
- Microsoft Office & Excel
- Operating systems (Windows and Linux)
2022
Q
Quesstaxfiling
10th Feb 2022 to 15th Apr 2024
CRO
10th Feb 2022 to 15th Apr 2024
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Roles & Responsibility
Provided comprehensive support to US employees in understanding and filing their W2 tax documents. Assisted in clarifying reported wages, including gross wages, net income, and federal withholding. Offered detailed guidance on state tax wages to ensure accurate reporting. Served as a consultant for IRS tax filing, facilitating compliance and addressing employee queries related to income tax documentation and obligations.
Skills
- Information Gathering
- Microsoft Office & Excel
2019
GS
Gradlane solutions
4th Feb 2019 to 13th Jun 2020
Video editor
4th Feb 2019 to 13th Jun 2020
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Roles & Responsibility
Responsible for enforcing policies to ensure a high-quality, user-friendly mobile experience for client applications. Mentored and coached team members to independently manage projects, fostering professional growth. Provided ongoing support and guidance to new colleagues to promote a collaborative and healthy team environment. Regularly educated and updated clients on procedural, technological, compliance, and regulatory changes impacting workflow, pricing, technology, and service delivery. Ensured consistent alignment with organizational standards and client expectations.
Skills
- Tactical Operations
- Protocol Adherence
Education
2010
BiPC
Narayana junior college
28th Mar 2008 to 28th Mar 2010
2007
SSC (10th)
Mother Teresa height school
28th Mar 2006 to 28th Mar 2007
Expertise
Technical Support
5/5
Customer service & retention
5/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
Telugu
Verbal
5/5
Written
3/5
