Tanishka Agarwal
ID: CCE016762
Tanishka Agarwal
ID: CCE016762
- Program manager, FloBiz
- Karnataka, India
Tanishka Agarwal
ID: CCE016762
- Program manager, FloBiz

About Tanishka Agarwal
I am a Program and Operations Manager with 2+ years of experience managing cross-functional programs, improving processes, and ensuring smooth execution. I have worked closely with product, engineering, customer success, and support teams to deliver projects on time and resolve issues quickly. My strengths include program tracking, SLA management, stakeholder coordination, data accuracy, and escalation handling. I am comfortable working with dashboards, trackers, and internal systems to monitor performance and drive continuous improvement. I enjoy solving problems, building scalable processes, and working in fast-paced environments. I am motivated by roles where I can take ownership, improve operations, and create measurable business impact.
Employment History
FloBizInvite company
12th Jan 2026 to Present
Program manager
12th Jan 2026 to Present
Salary Package
Salary Hidden
Roles & Responsibility
At FloBiz, I worked as a Program Manager, leading cross-functional initiatives to improve customer experience and operational efficiency. I collaborated with Product, Engineering, Support, and Customer Success teams to plan and execute programs. I analyzed customer feedback such as CSAT, NPS, and VoC to identify issues and drive process and product improvements. I tracked key performance metrics, reduced repeat issues, and supported better resolution outcomes. My role focused on data-driven decision-making, stakeholder coordination, and ensuring smooth program execution in a fast-paced environment.
Skills
- Customer Retention
- Operations Management
- Process Improvement
- Program Management
- Stakeholder Management
- Escalation Management
- Workflow optimization
- SLA Management
- Customer Experience CX
- Crossfunctional Coordination
- CSAT NPS VoC
Verification Pending
uFaberInvite company
24th Jul 2024 to 22nd Nov 2025
Senior Operation Manager
24th Jul 2024 to 22nd Nov 2025
Salary Package
Salary Hidden
Roles & Responsibility
At uFaber, I worked as a Senior Operations Manager, handling daily operations and ensuring smooth project delivery. I managed SLA-based execution and made sure all work was completed on time. I coordinated with cross-functional teams such as sales, support, tech, and finance to ensure alignment. I handled client escalations and maintained strong relationships with enterprise clients. I also led client onboarding, ensured proper documentation and system setup, and followed SOPs to maintain quality. I tracked performance using reports and dashboards, improved processes, reduced costs, and helped increase customer satisfaction.
Skills
- Escalations Management
- Management
- Project Management
- SLA
- client onboarding
Verification Pending
Portfolio
Education
Bba. Finance
(Highest)Savitribai Phule Pune University
15th Aug 2021 to 25th Apr 2024
Supporting Documents
Education document hidden
