
Taneesh Jindal
ID: CCE760370

Employment History
2022
Analyst
6th Sep 2022 to 18th Sep 2025
See MoreSalary Package
Salary Hidden
Roles & Responsibility
• During my tenure at HCLTech, I supported global enterprise clients by resolving complex access, network, and system issues while ensuring strict adherence to Service Level Agreements (SLAs).
• My expertise lies in acting as the bridge between technical infrastructure and business continuity. I excel in high-volume, process-driven environments, leveraging ITSM tools to track, route, and resolve enterprise incidents efficiently.
• ► Core Competencies & Technical Skills:
• IT Service Management (ITSM) & Incident Management
• ServiceNow (SLA Compliance, Ticketing, Escalation Routing)
• Active Directory & Identity Access Management (IAM)
• L1/L2 Technical Support & Endpoint Troubleshooting
• Quality Auditing & Process Optimization
Skills
- Active Directory
- IAM
- Problem Solving
- Quality Assurance
- Quality Auditing
- SLA
- communication skills
- ServiceNow Ticketing Tool
- floor support
- Audit Reports
Education
2027
BCA
Amity University
1st Jan 2024 to 31st Dec 2027
2022
12th Arts (CBSE)
DAV CENTENARY PUBLIC SCHOOL
1st Apr 2021 to 30th Jun 2022
Lingo
English
Verbal
4/5
Written
5/5
Hindi
Verbal
5/5
Written
4/5
Punjabi
Verbal
5/5
Written
5/5
