Taneesh Jindal

• During my tenure at HCLTech, I supported global enterprise clients by resolving complex access, network, and system issues while ensuring strict adherence to Service Level Agreements (SLAs). • My expertise lies in acting as the bridge between technical infrastructure and business continuity. I excel in high-volume, process-driven environments, leveraging ITSM tools to track, route, and resolve enterprise incidents efficiently. • ► Core Competencies & Technical Skills: • IT Service Management (ITSM) & Incident Management • ServiceNow (SLA Compliance, Ticketing, Escalation Routing) • Active Directory & Identity Access Management (IAM) • L1/L2 Technical Support & Endpoint Troubleshooting • Quality Auditing & Process Optimization