Talib ansar

End-to-End Auditing: Execute comprehensive process-based quality audits and basic hygiene checks to ensure all organizational and client-specific goals are met within strict timelines. Compliance & Improvement: Identify areas of compliance and non-compliance, providing actionable insights to refine internal requirements and improve overall service delivery. Strategic Alignment: Maintain a process-oriented mindset by aligning audit projects with company policy, objectives, and product standards. Client Calibration: Document audit findings meticulously and lead calibration sessions with clients to ensure total alignment on quality standards. Vertical Leadership: Managed three distinct verticals consisting of 8–10 Quality Analysts,

Vertical Leadership: Managed three distinct verticals consisting of 8–10 Quality Analysts, consistently meeting and exceeding key performance metrics required by the client. Operational Excellence: Led the workforce in rapid problem identification and the implementation of continuous improvement measures to streamline operations. Performance Development: Facilitated weekly feedback sessions, Product Knowledge Tests (PKT), and calibration meetings to ensure team-wide proficiency. Data-Driven Reporting: Developed weekly and monthly performance dashboards, scorecards, and reports to provide transparency on team progress. Gap Analysis: Authored monthly case studies to highlight system and process gaps, proposing solutions