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Tajinder singh maan

Tajinder singh maan

ID: CCE791067

Tajinder singh maan

ID: CCE791067

  • India
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Profile Background
Tajinder singh maan

Tajinder singh maan

ID: CCE791067

    Sponser Title

    About Tajinder singh maan

    MMARY A proficient and highly effective Senior Technical Support Engineer with over 4.6+ years of experience in system validation, functional testing, technical support, and software deployment of ICE (Instant Connect Enterprise) systems across enterprise, government, and global projects. Experienced in test analysis, design, and execution for large-scale communication systems, performing manual, regression, UI, and mobile testing, and ensuring continuous validation using Selenium IDE, GitHub, and JIRA. My expertise lies in hands-on incident analysis, root cause identification, and quality validation across multi-platform environments including Linux, Windows, and VMware. Skilled in leveraging strong networking knowledge (TCP/IP, UDP, HTTPS, IPSEC) and system-level understanding to ensure high availability and stability of complex distributed systems. Proven ability to deliver high-quality software releases, manage end-to-end support, and maintain customer satisfaction through structure

    Employment History

    2021
    title

    Senior technical support analyst

    30th Apr 2021 to Present

    Salary Package

    Salary Hidden

    Roles & Responsibility

    Designed and executed manual and automated test cases for ICE (Instant Connect Enterprise) communication systems across Linux and Windows, ensuring stable production deployments. Conducted end-to-end validation of communication workflows, enhancing test coverage and ensuring performance consistency across releases. Collaborated in Agile cross-functional teams with developers and architects for test planning, validation, and release readiness. Automated recurring regression suites via Selenium IDE, improving test accuracy and reducing execution time. Performed defect analysis and RCA, managing issue tracking via JIRA and Confluence. Validated system performance across mobile, desktop, and web clients, ensuring seamless multi-platform integration. Coordinated test activities during major

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    Verification Pending

    Education

    2020

    Bachelor of Engineering (B.E) in Electronics

    (Highest)

    Ramrao Adik Institute of Technology

    30th Nov 2016 to 30th Dec 2020

    Expertise

    Testing & Quality Engineering: Functional Testing, Regression, Sanity & Mobile Testing, UAT, Defect Analysis, Test Design, Analysis & Execution Automation & Tools: Selenium IDE, GitHub, JIRA, Confluence, Grafana, Wireshark, PuTTY, WinSCP, Zendesk, SFDC, Mantis Portal Ticketing Tool System & Network Expertise: ICE Applications, Linux (Ubuntu, CentOS), Windows Server, VMware (ESXi, vCenter), TCP/IP, UDP, IPSEC, HTTPS Quality & Delivery Processes: Release Readiness, RCA Documentation, QA Reporting, Incident & Change Management, Defect Management Team Collaboration: Agile Methodology, Developer Coordination, Runbook & SOP Documentation, Mentorship Soft Skills: Analytical, Service-oriented, Proactive Communicator, Adaptable to Change Containerization and Orchestration: Basic of Docker and Kubernetes

    5/5

    Sponser Title