Tajinder singh maan

MMARY A proficient and highly effective Senior Technical Support Engineer with over 4.6+ years of experience in system validation, functional testing, technical support, and software deployment of ICE (Instant Connect Enterprise) systems across enterprise, government, and global projects. Experienced in test analysis, design, and execution for large-scale communication systems, performing manual, regression, UI, and mobile testing, and ensuring continuous validation using Selenium IDE, GitHub, and JIRA. My expertise lies in hands-on incident analysis, root cause identification, and quality validation across multi-platform environments including Linux, Windows, and VMware. Skilled in leveraging strong networking knowledge (TCP/IP, UDP, HTTPS, IPSEC) and system-level understanding to ensure high availability and stability of complex distributed systems. Proven ability to deliver high-quality software releases, manage end-to-end support, and maintain customer satisfaction through structure