Handle customer inquires complaints and service requests (Email,chat,phone)
Manage and resolve customer escalations by identifying root causes and providing effective solutions.
Prioritize and manage multiple cases simultaneously while meeting SLA and quality standards.
Document all customer interactions accurately to ensure proper case tracking and smooth handoffs.
Maintain High levels of customer satisfaction (CSAT) and adherence to company policies.
Skills
I have strong expertise in cinema operations, customer service, and team coordination. I am skilled in managing auditorium flow, ticket validation, and maintaining hygiene and safety standards. With hands-on experience in handling food & beverage counters, resolving customer queries, and managing crowds during peak hours, I ensure smooth and professional service delivery. I am also proficient in basic computer operations, shift-based responsibilities, and providing a quality guest experience in high-pressure environments.
