Syed Md Ahzam Ahmar

Performance-driven professional with 34 months at BT Group, specializing in telecom operations, customer service, and proactive sales. Proven track record of exceeding sales targets via cross-selling while maintaining 100% quality compliance. Expertise in omnichannel support (Chat/Voice/Email), resolving thousands of technical queries with high attention to detail. Managed complex service cycles: complaints, order management, billing, and Openreach engineer bookings using tools like Sprinklr, LivePerson, OneView, Albert, etc. Twice awarded Performance Excellence Awards for professional resilience and perfect compliance (Validation/Complaint/SOP). Skilled individual contributor recognized for empathy and strict SLA/KPI adherence in high-pressure global environments. Actively seeking Remote/WFH opportunities in Customer service Operations, Client Success, or Business Development to drive organizational growth.