Senior Associate Operations, WNS Global Services Private Ltd
About Sushma Rai
Motivated and detail-oriented individual with strong communication and problem-solving skills.
Able to work independently and as part of a team.
Eager to learn, grow, and contribute effectively in a professional environment.
* Responded to customer inquiries via chat/ email
* Resolved complaints in a professional manner
* Maintained customer satisfaction and service quality
* Updated customer records in the system