Results-driven Customer Operations and Financial Services professional with 5+ years of progressive experience across leading
FinTech firms — Groww and PhonePe Share.Market. Deep expertise in mutual fund operations, KYC onboarding, trade settlement,
compliance (SEBI/AMFI), and customer escalation management. Certified NISM professional with a strong track record of maintaining
98%+ SLA adherence, reducing operational errors by 30%, and leading cross-functional initiatives. Adept at leveraging Excel, SQL, CRM
platforms, and BI dashboards to drive efficiency and deliver measurable business impact.
