Suraj Mal

 An accomplished professional offering over 21 years of experience in sales, marketing, and operations, with a particular focus on the financial services sector, especially in the realm of gold loans.  Functioning as a Territory Manager at IIFL, responsible for managing branch operations, formulating sales strategies, and leading a team to promote business growth and improve customer satisfaction.  Cultivated a diverse skill set that includes team leadership, strategic planning, and operational management, consistently achieving sales targets and improving operational efficiency.  Expertise in risk management and compliance within the gold loan sector, guaranteeing compliance with regulatory standards and implementing operational best practices.  Showcased a comprehensive grasp of customer relationship management, adeptly responding to client requirements and improving service delivery through customized financial solutions.  Possesses a diverse skill set that includes advanced sales techniques, strategic market analysis, and exceptional negotiation abilities, enabling the successful conversion of leads into loyal customers and driving revenue growth in competitive environments.  Displayed strong leadership skills by nurturing a collaborative team atmosphere that promotes innovation and enhances performance excellence across multiple branches.