Suraj Chaudhary
ID: CCE858156
Suraj Chaudhary
ID: CCE858156
- Delhi, India
Suraj Chaudhary
ID: CCE858156
About Suraj Chaudhary
Customer-focused professional with experience handling high-volume client queries and resolving issues calmly, seeking a Customer Service / Client Relationship role to use strong communication, problem-solving, and documentation skills to improve customer satisfaction and retention.
Employment History
WNS Global PVT LTD.Invite company
3rd Mar 2025 to 30th Nov 2025
Senior executive
3rd Mar 2025 to 30th Nov 2025
Salary Package
Salary Hidden
Roles & Responsibility
Handle day-to-day banking support activities such as account servicing, transaction processing, and query resolution for retail or corporate customers. Act as an escalation point for complex issues that junior customer support or branch staff cannot resolve.
Skills
- Banking
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- excell
Verification Pending
IGT Solutions PVT LTD.Invite company
6th Jul 2023 to 24th Feb 2025
Associate
6th Jul 2023 to 24th Feb 2025
Salary Package
Salary Hidden
Roles & Responsibility
Travel Process Associate | Customer Support & Reservation Operations for Airlines/Travel Portals. Detail-oriented Travel Process Associate with experience handling flight and hotel bookings, modifications, and cancellations for international customers. Skilled in using GDS/CRS tools and internal applications to process reservations, manage PNRs, and update itineraries as per client guidelines.
Skills
- GDS systems
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- excell
Verification Pending
Concentrix IndiaInvite company
24th Apr 2022 to 6th Jul 2023
Agent
24th Apr 2022 to 6th Jul 2023
Salary Package
Salary Hidden
Roles & Responsibility
Provide first-level technical support to customers via phone, email, and chat, resolving issues related to software, hardware, and network connectivity. Identify, diagnose, and troubleshoot technical problems, aiming for high first-contact resolution within defined SLAs.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- Message Trace & Email Delivery Troubleshooting
- excell
Verification Pending
Education
political science Honours
(Highest)IGNOU University
6th Jul 2020 to 6th Dec 2024
