Sunil Kumar

Manage and oversee the technical support team to ensure timely resolution of client issues. Monitor SMS platform operations and troubleshoot API integrations and messaging workflows. Coordinate sender ID registrations and compliance with operator and regulatory requirements. Maintain server and system health through proactive monitoring and incident management. Collaborate with cross-functional teams to optimize service delivery and customer satisfaction. Communicate effectively with clients, operators, and internal stakeholders regarding service status and updates. Implement process improvements to enhance operational efficiency and reduce downtime.

Manage the rollout and technical support of Maruti Suzuki dealership software across multiple locations. Conduct regular audits to ensure software compliance and performance standards are met. Oversee troubleshooting and resolution of software issues to minimize downtime and maintain operational efficiency. Coordinate with dealership teams and internal stakeholders to facilitate smooth software implementation and updates. Provide training and technical assistance to dealership staff for effective software usage. Monitor system health and generate reports to track software performance and usage metrics.