Sunil Kumar
ID: CCE503415
Sunil Kumar
ID: CCE503415
- Chandigarh, India
Sunil Kumar
ID: CCE503415
Employment History
My inbox Media Pvt LtdInvite company
14th Dec 2020 to Present
Support manager
14th Dec 2020 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Manage and oversee the technical support team to ensure timely resolution of client issues. Monitor SMS platform operations and troubleshoot API integrations and messaging workflows. Coordinate sender ID registrations and compliance with operator and regulatory requirements. Maintain server and system health through proactive monitoring and incident management. Collaborate with cross-functional teams to optimize service delivery and customer satisfaction. Communicate effectively with clients, operators, and internal stakeholders regarding service status and updates. Implement process improvements to enhance operational efficiency and reduce downtime.
Skills
- Expertise in technical support management SMS platform operations API integration and troubleshooting sender ID registration client communication system and server monitoring and ensuring high availability and performance of messaging services Skilled in coordinating crossfunctional teams and resolving complex technical issues efficiently
Verification Pending
Iterate India Pvt LtdInvite company
1st May 2009 to 11th Dec 2020
Technical support executive
1st May 2009 to 11th Dec 2020
Salary Package
Salary Hidden
Roles & Responsibility
Manage the rollout and technical support of Maruti Suzuki dealership software across multiple locations. Conduct regular audits to ensure software compliance and performance standards are met. Oversee troubleshooting and resolution of software issues to minimize downtime and maintain operational efficiency. Coordinate with dealership teams and internal stakeholders to facilitate smooth software implementation and updates. Provide training and technical assistance to dealership staff for effective software usage. Monitor system health and generate reports to track software performance and usage metrics.
Skills
- Expertise in automobile software support and rollout along with technical support management
Verification Pending
