Sumanth Banka

International Voice & Chat Support Professional with 2 years of experience supporting global customers through voice and chat channels. Strong expertise in Google Pixel device troubleshooting, including hardware, software, connectivity, OS updates, and account-related issues. Experienced in handling inbound international calls with clear communication, empathy, and effective call control. Proficient in Salesforce CRM and internal ticketing systems to accurately document interactions and track resolutions. Possesses a solid technical foundation in Python, Django, Java, SQL, and Windows & macOS operating systems. Proven ability to manage high call and chat volumes, deliver first-contact resolution, meet SLA, AHT, CSAT, and QA targets.