suman kanjilal
ID: CCE737199
suman kanjilal
ID: CCE737199
- West Bengal, India
suman kanjilal
ID: CCE737199

Education
2016
Diploma in Electronics and Telecommunication Engineering
(Highest)Shree ramkrishna institute of science and technology
10th Jul 2013 to 14th Jul 2016
Expertise
KEY RESPONSIBILITIES ● Work effectively in a team environment with a pleasant, professional, and courteous demeanor. ● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). ● Provide support via email, chat, and outbound & inbound callsto both internal and external customers. ● Assist patients, and healthcare providers with prescription-related queries and issue resolution. ● Address customer queries, resolve complaints, and ensure customer satisfaction. ● Maintain accurate patient records and ensure data privacy standards are met. ● Handle escalations and complex prescription cases professionally and efficiently. ● Conduct problem-cause analysis to identify and resolve customer issues efficiently.
5/5
Lingo
English
Verbal
4/5
Written
5/5
