Dynamic Retail Manager with over 13 years of experience in Retail Operations and Hospitality, including current role as Deputy Store Manager at Reliance Smart, managing a team of 80-100 staff. Demonstrated expertise in operations management and business development, maintaining a shrinkage rate of 0.20% YTD as a Department Manager at Food Hall. Recognized multiple times for exceptional customer service and people management, earning 'Department Manager of the Month' and Employee of the Year at Shangri La Hotel. Skilled in team leadership, inventory and price management, and enhancing customer satisfaction through strategic initiatives.
